DOH-Broward utilizes several systematic approaches to ensure the continuous evaluation and improvement of our services, systems, and processes. These include internal leadership review, process management, employee involvement, problem-solving teams/workgroups (Six Sigma), and the systematic assessment of our management system through regular assessments utilizing the Malcolm Baldrige Criteria for Performance Excellence.
DOH-Broward's approach to systematic knowledge and skill-sharing throughout the organization is accomplished through our collaborative involvement structure and sharing at all levels, at an annual employee conference/programmatic retreat, regular team reviews, monthly leadership meetings, and wide availability of data and information (SharePoint, CHARTS, FLAIR, FIRS, etc.) that is analyzed to improve overall organizational performance.
DOH-Broward is committed to the ongoing improvement of the quality of public health care its customers receive, as evidenced by the outcomes of that care. The organization continuously strives to ensure that:
The treatment provided incorporates evidence based, effective practices;
Treatment and services are appropriate to each customer's needs, and available when needed;
Risk to customers, providers and others is minimized, and errors in the delivery of services are prevented;
Customer's individual needs and expectations are respected; customers's or those whom they designated have the opportunity to participate in decisions regarding their treatment; and services are provided with sensitivity and caring;
Procedures, treatments and services are provided in a timely and efficient manner, with appropriate coordination and continuity across all phases of care and all providers of care.
Additional ResourcesBaldrige Performance Excellence Program
American Society for Quality (ASQ)